Help Center

General

Having technical issues on our site?Please read over the points below to see if this resolves your issue. Troubleshooting Tips Are you on the Canadian or USA site? You will see a little flag in the top right corner of the screen where you...

Reordering Is Easy! To help save yourself time, you can use the "Reorder" button. See below for details. Reordering can also be used as a way to make modifications to an order you placed. See the FAQ answer on the best way to...

Returning An Item If you have issues with any items, please contact us as soon as you know about it. Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues We carry an array of balloon and balloon accessory brands. We do not offer print copies of balloon catalogues. Click one of the brands below to be directed to their own catalogues or product line. Mylar (Foil...

All Balloons Arrive NOT Inflated We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...

Extra charges on your statement If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...

Credit card keeps declining! Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...

Latex Balloons & The Environment Here are some facts you may not have known about latex balloons: They are made from natural latex harvested from rubber trees. They are not made of plastic (although there are other kinds of...

Why Do Helium-Filled Balloons Float? Helium is the second element on the periodic table. It is the second because it is the second smallest element by atomic weight, after hydrogen. The air we breath is made up mostly of nitrogen (80%) ...

Is Helium Dangerous? Toxic? Flamable?No, helium itself is not dangerous if used properly and as it is intended to be used. Read more below for more details on helium and helium safety. Does it burn or cause fire? Contrary...

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Shipping

Sometimes what appears to be a lost package may not be, so read on to see if it is lost and what may be done to resolve it.

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Use UPS MyChoice for more flexibility when it comes to receiving your package.

Track ShipmentsOnce your order has been placed, you will receive a tracking email with all the tracking information. If you can't find the tracking email, then you may do the following. Login to your account, click on your name, and on...

My package is late or delayed.We are sorry your order did not arrive in time. Delays can happen, so please plan ahead if you can. Read below for what can be done depending on the shipping service you selected. If you selected standard...

Countries We Ship ToCountries We Ship To Your subtotal must be $98 or more. Must be $98 after applying discount codes and reward points. Free shipping applies to most locations within Canada & USA (not including Alaska or Hawaii).&...

Damaged Package/ProductWe do our best to make sure your order arrives in the best condition. There may be rare times where it was damaged on route to your location. We're sorry if your package was damaged on the way to you, but ...

What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen. Normally it is just one business ...

Shipping Dates & RatesThe only way to figure out when your package is estimated to arrive, and how much it will cost, is to proceed with your order and fill out the complete shipping address and information. Once this has been inputted, you...

Shipping Costs Keep in mind that we do cover (absorb) part of the actual shipping costs that the courier charges to us. This allows us to offer you the best rates on shipping no matter where you are. Shipping is calculated by the following...

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Order Issues

Please follow these quick steps to edit your existing order. The is the only way to edit your order.

Charged For A Canceled Order?If your order was cancelled by us or yourself, but you still see a charge for it on your statement, rest assured the charge will be removed. Keep in mind the following issues. Check That Your Order Is CanceledFirst...

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed If a product is out of stock, you will not be able to add it to to your cart. As you can see on the images to the left, the purple "Add To Cart" button will say "Out Of Stock" ...

Canceling An OrderAfter Hours Sign into Balloons Online, and go to My Account > My Orders > Cancel Order. If you don't see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling...

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Product FAQs: Balloons

Read on to learn about what it means when a balloon, particularly Mylar/foil balloon is described as "flat".

Shopping By Colour Is Easy! Click on the "Categories Menu" in the top left corner. Hover over "Latex". You will see another menu pop up beside it. Hover over "Shop By Colour" at the top of the list, and click on it. This...

What is Balloon Shine/Hi-Shine? Balloon shine is a simple spray that adds more sheen and makes your latex balloons brighter. It's very simple to use and quite an inexpensive "trick of the trade" to beautify your balloon decorations. Frequently...

What is Hi-Float? Hi-Float is a gel used to coat the inside of a latex balloon before inflating it with helium. It creates an extra barrier which slows down the rate at which helium leaves the balloon. The result is a helium filled...

How To Inflate Latex Balloons Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air. Stretch & Prepare The BalloonStretch it. This helps prepare the balloon for easier...

Sizing CubeFoldable Balloon Sizer How Can I Quickly And Easily Size My Balloons? Balloon Sizers are a great way to quickly size your balloons. This is especially true if you need to work quickly. As well, if you are constructing...

Latex balloon colour does not match colour in the picture.Reasons Why Colours Look Different Images are not perfect. It's challenging to capture the colour of a fully inflated balloon due to it's reflective and often translucent surface. &...

Why are some latex balloons transparent and some are not?Crystal GreenSatin GreenDifferent Finishes Of Latex Balloons Latex balloons have different finishes. Some of these can include terms such as standard, crystal, diamond, neon, metallic...

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Product FAQs: Other Products

A balloon drop is a great way to add some excitement to an event, especially if there is a reveal or high point of some sort. They are actually quite easy to make!

Yes

Yes, we sell SafeTite II Sealing Discs.

How Do I Make A Balloon Arch Balloon arches are a spectacular way to add a focal point to the event, and is a great way to draw people into the main area. Balloon arches are very versatile in regards to colour, size of balloons, and even shape...

How Do I Make Balloon Columns Balloon columns are simple and fairly quick to make. The symmetry and height make for a very striking addition to your balloon decoration. You can purchase the core of the columns here, which are sturdy and ...

You can do so using balloon magnets and balloon tape.

Types of Curling Ribbon Balloons Online sells a variety of ribbons in a wide range of colours. They can be glossy, matt, or metallic. Click here to see our curling ribbons. Ribbon Weight & Balloon Float TimeThe curling ...

How Can I Quickly And Easily Pop Balloons? This may sound rather obvious, but carrying a knife or needle around to pop balloons is not always as safe and convenient. A balloon cutter is a great tool you can carry around with when...

What Are Balloon Stuffing Machines Used For? The balloon stuffing machine was originally invented in Canada by Surprize Enterprize Inc. Today there are other manufactures, however the Surprize Enterprize stuffing machines are of the highest...

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Balloon Tips

Heat-sealing an air-filled balloon is very simple. Read this walk-through to make sure you are taking the right steps, and selecting the right equipment.

A balloon drop is a great way to add some excitement to an event, especially if there is a reveal or high point of some sort. They are actually quite easy to make!

Glue Dots Balloon Dots

Yes, we sell SafeTite II Sealing Discs.

You can do so using balloon magnets and balloon tape.

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Help Center

General

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Product FAQs: Balloons

Product FAQs: Other Products

Balloon Tips