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General

Having technical issues on our site?Please read over the points below to see if this resolves your issue.  Troubleshooting Tips Are you on the Canadian or USA site? You will see a little flag in the top right corner of the screen where you...
Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...
Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...
Brand Catalogues  We carry an array of balloon and balloon accessory brands. We do not offer print copies of balloon catalogues.  Click one of the brands below to be directed to their own catalogues or product line.  Mylar (Foil...
All Balloons Arrive NOT Inflated  We are an online wholesaler and ship all balloons flat, that is, not inflated. You are more than welcome to place an order by simply creating an account, adding items to your cart, and checking out. We do sell...
Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...
Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...
Latex Balloons & The Environment  Here are some facts you may not have known about latex balloons:   They are made from natural latex harvested from rubber trees.  They are not made of plastic (although there are other kinds of...
Why Do Helium-Filled Balloons Float?  Helium is the second element on the periodic table. It is the second because it is the second smallest element by atomic weight, after hydrogen.  The air we breath is made up mostly of nitrogen (80%) ...
Is Helium Dangerous? Toxic? Flamable?No, helium itself is not dangerous if used properly and as it is intended to be used.    Read more below for more details on helium and helium safety.   Does it burn or cause fire?  Contrary...
How To Inflate Latex Balloons  Here are some instructions of how to inflate a latex balloon, regardless if you are filling it with helium or with air.  Stretch & Prepare The BalloonStretch it.  This helps prepare the balloon for easier...
I can't reset my account password. Helpful Tips If you sent a "forgot password" reset request, you should receive an email shortly with a link.  Click on the link and follow the procedure.  If the link says "expired" wait 5-10 minutes...
How Long Does It Take To Pack My Order?Packing OrdersWe pack your order as soon as possible, which is usually the same day you placed the order or next business day. Therefore, if you need to make changes to your order it is best to contact us as soon...
Canceling An OrderAfter Hours Sign into Balloons Online, and go to My Account > My Orders > Cancel Order. If you don't see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling...
Tax-Free ExemptionRead below for some reasons why you are being charged shipping. Do you offer tax-free exemptionAt this time we are unable to offer tax-exemptions to tax-exempt businesses or organizations.   
Methods of PaymentRead below for some reasons why you are being charged shipping. Methods of payment we accept are:Visa Mastercard Paypal Apple Pay Google Pay
Balloons Online Bonus ProgramA great way to make money while buying balloons!How to apply reward points on the View Cart PageHow to apply reward points on the Checkout PageMany Ways To Collect Reward Points Get 2 reward points for registration 1 reward...
Countries We Ship ToCountries We Ship To Your subtotal must be $98 or more.  Must be $98 after applying discount codes and reward points.  Free shipping applies to most locations within Canada & USA (not including Alaska or Hawaii).&...
Bargain Balloons & PromotionsBargain BalloonsWhere To Find Coupons And PromosOn Our Website We will often list promotions on the home page banner and images   Through our mailing list Scroll down and enter your email.  You will receive...
How do I open up a wholesale account?  Balloons Online offers you the best wholesale pricing.  In fact, our prices are equivalent to if not better than other balloon wholesalers.  Many of our customers are balloon retailers themselves...